Terms of service
1. Introduction
Welcome to Ambas Foods (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, online ordering, delivery services, and in-store shopping. By accessing or using our services, you agree to these Terms. If you do not agree, please refrain from using our services.
2. Online Orders & Deliveries
• We offer local delivery within [define delivery range, e.g., 5 miles from our store] for eligible orders.
• Orders must be placed through our website or by phone and are subject to availability.
• Delivery times are estimated and not guaranteed. Delays may occur due to unforeseen circumstances.
• Customers must provide accurate delivery information. We are not responsible for orders lost due to incorrect details.
• We reserve the right to refuse delivery if no one is available to receive the order at the provided address.
• Some items, including perishable goods, may not be eligible for return once delivered.
3. Pricing & Payment
• All prices listed are in GBP (£) and include VAT where applicable.
• We strive to ensure pricing accuracy but reserve the right to correct errors or cancel orders due to pricing mistakes.
• Payments must be made through approved methods (credit/debit cards, cash on delivery, etc.).
• Promotional discounts, coupons, and special offers are subject to specific terms and may be discontinued at our discretion
4. Product Availability & Substitutions
• All products are subject to availability. If an item is out of stock, we may offer a similar substitute or refund the item amount.
• We do not guarantee the availability of any product at all times.
5. Customer Responsibilities
• You agree to use our services lawfully and not engage in fraudulent, harmful, or misleading activity.
• You must ensure that your personal details provided to us are accurate and up to date.
• Any misuse of our website, including unauthorized access, hacking, or attempts to disrupt service, is strictly prohibited.
6. Limitation of Liability
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability shall not exceed the amount paid for the specific order in dispute.
• We are not responsible for third-party service failures (e.g., payment processors, delivery partners).
7. Intellectual Property
• Our website content, including logos, images, and text, is owned by [Your Store Name] or licensed to us and is protected by copyright laws.
• We sell and promote products from various suppliers and brands, and their respective trademarks, logos, and product images remain the intellectual property of their respective owners.
• Unauthorized use of our website content, including reproduction, modification, or distribution, is strictly prohibited without prior written consent.
8. Changes to These Terms
• We may update these Terms from time to time. Continued use of our services after changes implies acceptance.
• Any significant changes will be communicated via our website or email.
9. Governing Law & Disputes
• These Terms are governed by the laws of England and Wales.
• Any disputes shall be resolved through negotiation. If unresolved, legal proceedings shall take place in the courts of England and Wales.